eCMS (Electronic Case Management System)
eCMS is more than just a Case Management software. eCMS offers Case Management as well as Contact Management, Process Management, Configuration Management, Reports Management, Questionnaire tracking, E-Filing, E-Billing, as well as a full list of Immigration and California Judicial Council Forms, and many other modules to help you run your practice more efficiently and effectively.
You never know when that call comes in and you need access to your cases. How many pending cases do you have? Who knows? But eCMS is the ONLY Practice Management solution that helps you find, arrange and keep your cases up-to-date via your iPad and any other mobile or desktop device.
100% Hosted & Web Based
No Installation & Zero Maintenance
eCMS is fully managed by Cerenade and hosted on Microsoft Azure (azure.microsoft.com). With our Microsoft Azure Cloud deployment, all hardware, software, backup and maintenance requirements are automatically taken care of for you so you can spend more time on your work instead of having to deal with setup and maintenance issues.
High Availability & Reliability
To ensure the highest possible availability and security, we use the world-class services of Microsoft Azure for hosting eCMS in the cloud. Azure’s infrastructure and operations takes advantage of multiple levels of redundancy to protect your data against hardware failures, enforces rigorous backup and disaster recovery plan and deploys sophisticated intrusion detection mechanisms and firewalls to protect your data. More than 66 percent of Fortune 500 companies rely on Azure, which offers enterprise grade SLAs on services, 24/7 tech support, and round-the-clock service health monitoring along with redundancy and rigorous backup and disaster recovery plans.
Runs Completely in the Cloud
All you need is a web browser to use eCMS. This solution is a fully cross-browser and cross-platform compatible. You can access eCMS with any modern browser, whether it be Chrome, Firefox, Internet Explorer, or Safari.
Platform and Browser Independent
eCMS relies on Cerenade’s WYSIWYG HTML Forms technology to deliver forms to the end-users. This unique technology provides eCMS many advantages over its competitors. The advantages are:
- Unlike the competition, working with forms does not have to be a painful series of questions and answers. Instead, with eCMS you view and interact with forms that look exactly like their paper counterpart on any device, including iPad. All you need is a Browser. Any Browser!
- While you will have to update the third-party form reader used by our competitors every time a new version is released, with eCMS there is no need to download or install anything. All you need is a Browser. Any Browser!
- Our competitors’ solutions require an “app” in order to access their software on an iPad, which translates to unfamiliar interface, and therefore new learning curve. With eCMS, all you need is a Browser. Any Browser!
Secure and Reliable
The first level of security is provided via Transport Layer Security (TLS). TLS provides a secure mechanism for managing and accessing Cases and Forms across the internet through a TRUSTED site. All data, traveling between your computer and our servers is encrypted. Furthermore, your data on the server-side is also encrypted at rest.
Compliance & Certifications
Azure meets a broad set of international and industry-specific compliance standards, such as ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, as well as country-specific standards like Australia IRAP, UK G-Cloud, and Singapore MTCS.
To learn more about Azure Security, click here.
To learn more about Azure Compliance with global standards, click here.
Complimentary Training & Learning Center
Free Live Trainings
Our goal is that you have a pleasant experience working with eIMMIGRATIONAIR. Cerenade hosts FREE live training every Friday at 10 AM PST (1:00pm ET, 12:00pm CT, and 11:00 am MT). This is a great opportunity to learn the many features eIMMIGRATIONAIR has to offer. We would like for you and your staff to take advantage of this opportunity.
The More You Learn, The More You Love eCMS
We strongly believe that no one should pay to learn a software. This is why we have made eCMS easy to understand, and free to learn. We invite our clients to attend as many of our weekly training webinars as they wish. Have your new hired staff attend one of our weekly webinars so they can learn the basics. The more you learn, the more you love eCMS.
Believe it or not, most of the questions you ask are not new to us. We have put together a collection of Frequently Asked Questions and the answers to them. These FAQ Articles are hosted on our web site, and they are accessible 24×7. If you do not find your answer there, try the video library, simply call or send us an email.
Cerenade’s support engineers are extensively trained and are dedicated to providing you with a high-level technical support that is unmatched by any of our competitors. Our professional and knowledgeable support staff are not stationed out of state or out of the country; They are right here in our headquarters in Inglewood, California with full access to our development team. They speak fluent English and Spanish. In order to maximize satisfaction and minimize frustration, the goal of our support team is to resolve your questions and/or issues at first point of contact. Our 99% customer satisfaction rating is testament to our intensive focus on our customers.
Phone Support: 8am-5pm (PST) Monday-Friday, except for holidays
email Support: 24×7
Support is Free
There is no need for different layers of support. You find a bug, we want to be the first to know about it. You have an issue, we would like to address it. You do not need to pay extra to gain premium access to our support staff.
Case Tracking and Management
eCMS allows you to assign attorneys and paralegals to each case. Information from these individuals can pre-populate forms. You can also assign a petition type to your case, which will transfer Forms, Document Checklist and Process Steps necessary to complete and file your petition. Finally, you can set the status of the case to any one of: Active, Archived and Closed.
Powerful Case Query
eCMS is equipped with one of the most powerful and easy to use Search engines. You can find cases based on their time of access, main contact, assignee, case number, receipt/notice number.
eCMS offers a powerful Process Management engine for moving a case from inception to completion without missing a beat. This component notifies when work is delayed and alerts you of future steps you need to take.
Documents & Attachments
Collect and store all case-related documents that your clients and possible employer send you in eCMS. Access them any time from anywhere.
You can set Reminders to your case to notify you of important dates, events and tasks. The Tickler component of eCMS tracks, manages and sends out notifications as reminders become due.
Track expiration dates for all documents (I-94, Passport, Visa, etc.), process steps, reminders, and other important dates for your cases and clients.
Keep track of the minutes of conversation you had with your client, for example, using the Notes facility of eCMS. Allow your client to view none, any or all of your notes.
Our e-forms crawler checks all government sites every night looking for updated forms. Once updated forms are identified, our US-based team of forms designers get to work to produce accurate, intelligent forms in Cerenade format. Did you know that Cerenade’s electronic forms technology is far more superior than the third party options offered by our competitors?
Cerenade manages and updates its library of over 1900 e-forms as they are released by the California Judicial Council, USCIS, DOJ, DOL, ETA, DOS, EOIR, DS, DHS.
With eCMS, you are always a click away from real-time instructions to the e-forms.
You never know when you need a blank form. And for that, you should not need to go through the entire process of setting up a case. “Blank Forms” component of eCMS gives you free access to its library of the latest e-forms to Print or Fill & Print any form you like with the click of a mouse.
Auto-Population of Forms
Forms are auto-populated with information from those you have assigned to the case. Assignees include attorneys, employer, petitioner, beneficiary, alien, and others.
Email & Print Forms in Bulk
Whether you want to email or print one form or a whole caseload of forms, the functionality is always a single-click away. To email, simply select all the forms you like to email to your client, enter the email address and hit “Send”. eCMS delivers a PDF copy of the selected forms to your client.
Contact Resource Management
The CRM component of eCMS is the most comprehensive in its league. Adding years of biographic information about your client is not a problem.
Keeping track of pieces of information such as “Religious Preference”, “Color of Hair” or “Badge Number” is not a problem with eCMS. Simply add a custom field for each piece of information you like to track and you are done.
Comments & Attachments
This is yet another area to store client-specific documents and notes. Information such as Birth Certificate, I-94 copy, copies of passport, etc.
So that you do not lose track of your cases, eCMS allows you to collect all cases you have ever created for a given client and his/her relatives under one roof. By accessing the profile for one client, you can gain access to the history of services your law firm has provided this client.
Capture client profile, and attachments via an easy, wizard-based questionnaire, which is available in 11 languages including Spanish, Chinese, French, Korean, Farsi, Japanese, Russian, English, Arabic, Portuguese, and Vietnamese. Once submitted, a questionnaire is converted into a contact record that can then populate forms.
Attorney & Paralegal Permission
Control caseworker access to eCMS by limiting WHAT, WHEN and HOW LONG.
WHAT:: which components of the system can the caseworker access?
WHEN:: on what days of the week is the caseworker allowed to access the system?
HOW LONG:: for how many days or for how many hours can the caseworker access the system?
Control client access to eCMS by limiting WHAT, and HOW LONG.
WHAT:: which components of the case or contact profile can client access?
HOW LONG:: for how many days can client access the system?
The administrator of eCMS has access to the Admin Console. Admin Console is used to manage and customize many parts of the system. Administrator has the option to manage and modify petition types and forms that go with each petition type, law firm address, add, remove and disable attorney and paralegals, change the name of the law firm, design letter merge templates and modify selections listed in many drop lists throughout the system.
The administrator can pre-set the default permission settings for clients. Default permission settings take effect as soon as a client is added to the system. Default permission settings can be overwritten once the client profile is created in the system.
Tickler & Reminder
Receive advance notices of up to 180 days on any document expiration date or any reminders you have left yourself. 180 days is the default setting, which can be customized to any number.
With over 20 predefined and custom CASE reports, eCMS offers a report for every need. Every report is unique in its choice of fields and data filtering ability. Each report can be exported to Excel for sharing and/or further editing.
eCMS offers over 8 CONTACT reports that can be configured to generate many different types of custom reports. Each report can be exported to Excel for sharing and/or further editing.
Overall, eCMS offers over 30 unique custom reports. Each report can be configured to generate many different types of custom reports. Each report can be exported to Excel for further modifications or for sharing with others.
Client Billing has never been easier. Simply keep track of your charges by adding a charge selected from a customized list of “Billable Items” and you are set. Billable items can be grouped as Legal Fees, Filling Fees, Misc. Fees, etc.
At any point in time you can generate invoices against the one or more charges you have added to a case. You can even select who the payee should be for a given invoice. Simply select charges that should go into an invoice, select the payee and save. An invoice is created. Invoices can be viewed, printed and emailed. When emailed, the invoice is attached to the email as a PDF file.
Set up payment plans to track any overdue balances vs. upcoming balances. Also, choose to automatically email clients their invoice(s) before their payment is due.
When it comes to payment processing. No solution does it better than eCMS. You are basically free to apply the payment any which way you like: apply it across many invoices or apply it to one or more line items of a single invoice.
Your eCMS administrator can customize the list of billable items to fit your needs. Each item in the list can have a code (used for accounting purposes), unit cost, description, and category (legal fee, filing fee, etc.)
Easy and Straightforward
E-Filing is easy. You simply schedule a form to be e-filed, open the e-filing center and begin e-filing forms one by one. While e-filing you have access to the actual completed form.
No Hidden Processing
There are no data dumping or hidden processes running in the background. On each page of the e-filing site, you transfer data from your form to the e-filing site with the click of a button. If you don’t like what you see, you can always change it right then and there.
Currently, NI Visa Application, PERM, Green Card Replacement, and ICERT applications are supported by the e-filing module.
You are able to access the E-Filing module on any Windows based operating system.
USCIS and Visa Bulletin Times Tracker
Using Processing Times tables of USCIS, Visa Bulletin time tables of US Department of State, and information from the Receipts and Notices of a case, Cerenade Times Tracker can precisely determine whether a petition submitted to any of the USCIS Service Centers or a Visa petition has become current. Once a match is found, an email notification is generated and sent to the law firm.
A comprehensive reporting mechanism provides a unique cross reference of Receipts and Notices, Case and CRM components of eCMS.
System administrator, anyone with the admin account, can access the Admin Console to configure and manage many different aspects of eCMS.
Manage Law Firm Users
Administrator of eCMS can add attorney and paralegal profiles, apply access restriction, assign username/password, and remove individuals from the system.
Configure Law Firm Locations
Each law firm can set up one or more office locations. Information from these offices are later used to pre-populate e-forms. The administrator can setup and manage these office locations.
Configure and Maintain Processes
A process is comprised of Forms, Questionnaire, Document List, Letter Merge and Process Steps. Systems are installed pre-configured with several processes in support of unique petitions. Most often, law firms make changes to these processes or create new ones in order to configure the system to their needs.
Configure Custom Fields
Despite our every effort to think of all possible data capture scenario, there are still instances where you need to capture a piece of information, for which you cannot find a field. Custom Fields component of eCMS gives you the freedom to add fields with custom labels that match your specific needs. Custom Fields can be managed and edited via the admin console.
Configure Dropdown Lists
Throughout the Contact Management component of eCMS you will notice dropdown lists with possible choices we have deemed appropriate for that instance. As it often the case, your needs require a greater flexibility in customizing choices offered by these dropdown lists. Administrator of eCMS can easily configure or customize these dropdown lists via the admin console.
$55 Per user Per Month
- 1 Optional Module
- 1 GB Storage Space/User
- No Per Case Fees
$70 Per user Per Month
- 4 Optional Modules
- 2 GB Storage Space/User
- No Per Case Fees
$85 Per user Per Month
- All Optional Modules
- 4 GB Storage Space/User
- No Per Case Fees
Included in all plans:
- Contact Management
- Case Management
- Admin Portal
- Caseworker Portal
- Client Portal
- California Judicial Council Forms
- Forms Management
- Letter Merge
- Blank Forms
- Standard Reports
- Custom Reports
- Cloud Storage
- QuickBooks Billing
- Credit Card Processing
- USCIS/Visa Bulletin TimesTracker
- Time Keeper
- Mail! Anywhere
- Case Initiation Request
- Immigration Forms
- One-time setup fee of $400
- One hour of private training via web conference
Who uses eCMS
- Legal practices
- Nonprofit organizations (We offer discounts NPO’s)
Within a reasonable time following receipt of your data files, we will let you know if we can import your files, and how much it will cost you. After the conversion, you have five business days to check your converted data in eCMS. If we did not import your data per above chart then we will remove your data from eCMS and you pay nothing. This guarantee does not cover situations where the data files you send us contain the wrong or incorrect data, they do not contain enough data, you sent us the wrong files, or you change your mind.
For Non-Profit Organizations
Cerenade recognizes that nonprofits must accomplish more with less. That’s why Cerenade is pleased to offer its eCMS solution at a discounted price to all organizations that qualify as nonprofit under §501(c)(3) of IRS.
Religious, Educational, Charitable, Scientific, Literary, Testing for Public Safety, to Foster National or International Amateur Sports Competition, or Prevention of Cruelty to Children or Animals Organizations. Qualifying organizations must demonstrate their nonprofit status with documentation prior to placing an order.
Please contact Cerenade Sales for more information at 1-800-617-4202 or (310-645-0598)
"We are a small non-profit that really needed a robust case-management system for our legal staff that is cost-effective. eIMMIGRATIONAIR has really helped our staff manage their cases more effectively and work more efficiently. Because of that, we can serve more clients."
- Robert Painter, Executive Director American Gateways. Austin, TX
"I launched Mooers Immigration in 2003, and with each passing day I am reminded how fortunate I was in choosing eIMMIGRATIONAIR. eIMMIGRATIONAIR has been a trusted partner from Day 1. Self-contained and web-based, it gives me the chance to work anywhere at any time."
- Donald Mooers, Attorney, Mooers Immigration Law, Bethesda, MD, Bethesda, MD
"The strength of this product comes from its ability to integrate with other applications and its ability to conduct web services through dependable and secure connections to databases. Plus we’ve been able to migrate users to the new system very easily with a minimum of issues. Cerenade’s solution fit our requirements perfectly."
- Lawrence Reeve, Program Manager, NASA - Ames Research Center
With our private demos, we demonstrate how our system can be highly effective to assist running your law firm. See the power eCMS has to offer. Once finished with the demo, explore our testing site without any commitment.