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Customer Support Center

Need Help?

Instant Customer Service/Technical Support/Help Desk for all Cerenade products

Cerenade’s highly skilled, technologically proficient support technicians are just a message or call away. No need to submit a ticket and wait endlessly. Our team is trained to resolve most issues in one quick and easy call, and carefully guides you through the entire process.

Cerenade product users can access a ‘feedback & technical support’ module directly from their software that makes it easy to track your issue and allow our support team to quickly resolve it.

Customer Support graphic

Outside of the software, we recommend emailing our support team to document your issue:

Send email
Email: support@cerenade.com
24×7 (excluding holidays)

We also offer phone support during business hours:

Phone: 1-310-645-0598
Toll Free: 1-800-617-4202
Monday – Friday (excluding holidays), 8am – 5pm PST
Fluent in English and Spanish

Other Resources

Additional resources for product education and support

User Guides and FAQs

Each Cerenade product subscription gives access to user guides full of feature descriptions, walkthroughs, screenshots, and videos to offer a comprehensive means of understanding every aspect of the product. The user guides are searchable and easy to navigate, and include FAQs with solutions to common questions.

Cerenade Academy

Cerenade offers a comprehensive video-based academy for product education, including the most comprehensive library in legal case + practice software. Cerenade Academy on YouTube hosts an expansive library of videos that make learning our feature-rich products simple and enjoyable. Our content and training team regularly releases new videos to educate Cerenade product users on both newly released functionality as well as popular older functionality that users request videos for.

Learn More

Cerenade Forum

Cerenade Forum is an active Facebook group where product subscribers can chat among themselves and with Cerenade support employees. The most common use case for Cerenade Forum is to discuss product features; however, members are permitted to use the forum to discuss industry news and trends as well as connect with colleagues.

Learn More

Weekly Live Training Webinars

Every Friday, Cerenade hosts a live training webinar for our product subscribers to learn pro tips and tricks on how to best utilize functionality. Each webinar includes dedicated time for Q&A where users can chat with Cerenade staff and other subscribers.

Learn More

Customer Support Center

Need Help?

Outside of the software, we recommend emailing our support team to document your issue:

We also offer phone support during business hours:

Other Resources

User Guides and FAQs

Cerenade Academy

Cerenade Forum

Weekly Live Training Webinars

Products & Pricing

Resources & Events

Learn More

Get In Touch