Section 1

Microsoft Azure Hosting

At Cerenade, we understand the importance of high availability and security to your business and your data. The first level of security is provided via Transport Layer Security (TLS). TLS provides a secure mechanism for managing and accessing Cases and Forms across the internet through a TRUSTED site. All data, traveling between your computer and our servers is encrypted. Furthermore, your data on the server-side is also encrypted at rest.  To ensure the highest possible availability and security, we use the world-class services of Microsoft Azure for hosting our case management solutions in the cloud. Azure’s infrastructure and operations takes advantage of multiple levels of redundancy to protect your data against hardware failures, enforces rigorous backup and disaster recovery plan and deploys sophisticated intrusion detection mechanisms and firewalls to protect your data. Azure meets a broad set of international and industry-specific compliance standards, such as ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, as well as country-specific standards like Australia IRAP, UK G-Cloud, and Singapore MTCS.

To learn more about Azure Security, click here.

To learn more about Azure Compliance with global standards, click here.

While we take security extremely seriously, it should be noted that the internet is inherently not a 100% safe and secure technology. For more information on Azure’s Service Agreement & Terms, please click here.  For more details on Azure’s SLA (Service Level Agreement), please click here.

For more details on our privacy policy, please refer to:

Section 2

Privacy and Protection

At Cerenade we comply with European Union GDPR standards. This means that we’re committed to protecting the data of our clients and our clients’ clients on a 24/7 basis. Our data protection team is committed to monitoring and adapting to the ever-changing landscape of data regulations, so that you can utilize our solutions worry free. For a synposis on GDPR, please visit the official ICO page (International Commisioner’s Office):