eIMMIGRATIONAIR is more than just a Case Management software. eIMMIGRATIONAIR offers Case Management as well as Contact Management, Process Management, Configuration Management, Reports Management, Questionnaire tracking, USCIS and Priority Times Tracking, E-Filing, E-Billing and many other modules to help you run your practice more efficiently and effectively.
You never know when that call comes in and you need access to your immigration cases. How many H-1B cases do you have? Who knows? But eIMMIGRATIONAIR is the ONLY Practice Management solution that helps you find, arrange and keep your cases up-to-date via your iPad and any other mobile or desktop device.
100% Hosted & Web Based
No Installation & Zero Maintenance
eIMMIGRATIONAIR is fully managed by Cerenade and hosted on Microsoft Azure (azure.microsoft.com). With our Microsoft Azure Cloud deployment, all hardware, software, backup and maintenance requirements are automatically taken care of for you so you can spend more time on your work instead of having to deal with setup and maintenance issues.
High Availability & Reliability
To ensure the highest possible availability and security, we use the world-class services of Microsoft Azure for hosting eIMMIGRATIONAIR in the cloud. Azure’s infrastructure and operations takes advantage of multiple levels of redundancy to protect your data against hardware failures, enforces rigorous backup and disaster recovery plan and deploys sophisticated intrusion detection mechanisms and firewalls to protect your data. More than 66 percent of Fortune 500 companies rely on Azure, which offers enterprise grade SLAs on services, 24/7 tech support, and round-the-clock service health monitoring along with redundancy and rigorous backup and disaster recovery plans.
Runs Completely in the Cloud
All you need is a web browser to use eIMMIGRATIONAIR. This solution is a fully cross-browser and cross-platform compatible. You can access eIMMIGRATIONAIR with any modern browser, whether it be Chrome, Firefox, Internet Explorer, or Safari.
Platform and Browser Independent
eIMMIGRATIONAIR relies on Cerenade’s WYSIWYG HTML Forms technology to deliver forms to the end-users. This unique technology provides eIMMIGRATIONAIR many advantages over its competitors. The advantages are:
- Unlike the competition, working with forms does not have to be a painful series of questions and answers. Instead, with eIMMIGRATIONAIR you view and interact with forms that look exactly like their paper counterpart on any device, including iPad. All you need is a Browser. Any Browser!
- While you will have to update the third-party form reader used by our competitors every time a new version is released, with eIMMIGRATIONAIR there is no need to download or install anything. All you need is a Browser. Any Browser!
- Our competitors’ solutions require an “app” in order to access their software on an iPad, which translates to unfamiliar interface, and therefore new learning curve. With eIMMIGRATIONAIR, all you need is a Browser. Any Browser!
Secure and Reliable
The first level of security is provided via Transport Layer Security (TLS). TLS provides a secure mechanism for managing and accessing Cases and Forms across the internet through a TRUSTED site. All data, traveling between your computer and our servers is encrypted. Furthermore, your data on the server-side is also encrypted at rest.
Compliance & Certifications
Azure meets a broad set of international and industry-specific compliance standards, such as ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, as well as country-specific standards like Australia IRAP, UK G-Cloud, and Singapore MTCS.
To learn more about Azure Security, click here.
To learn more about Azure Compliance with global standards, click here.
Complimentary Training & Learning Center
Free Live Trainings
Our goal is that you have a pleasant experience working with eIMMIGRATIONAIR. Cerenade hosts FREE live training every Friday at 10 AM PST (1:00pm ET, 12:00pm CT, and 11:00 am MT). This is a great opportunity to learn the many features eIMMIGRATIONAIR has to offer. We would like for you and your staff to take advantage of this opportunity.
The More You Learn, The More You Love eIMMIGRATIONAIR
We strongly believe that no one should pay to learn a software. This is why we have made eIMMIGRATIONAIR easy to understand, and free to learn. We invite our clients to attend as many of our weekly training webinars as they wish. Have your new hired staff attend one of our weekly webinars so they can learn the basics. The more you learn, the more you love eIMMIGRATIONAIR.
Believe it or not, most of the questions you ask are not new to us. We have put together a collection of Frequently Asked Questions and the answers to them. These FAQ Articles are hosted on our web site, and they are accessible 24×7. If you do not find your answer there, try the video library, simply call or send us an email.
Cerenade’s support engineers are extensively trained and are dedicated to providing you with a high-level technical support that is unmatched by any of our competitors. Our professional and knowledgeable support staff are not stationed out of state or out of the country; They are right here in our headquarters in Inglewood, California with full access to our development team. They speak fluent English and Spanish. In order to maximize satisfaction and minimize frustration, the goal of our support team is to resolve your questions and/or issues at first point of contact. Our 99% customer satisfaction rating is testament to our intensive focus on our customers.
Phone Support: 8am-5pm (PST) Monday-Friday, except for holidays
email Support: 24×7
Support is Free
There is no need for different layers of support. You find a bug, we want to be the first to know about it. You have an issue, we would like to address it. You do not need to pay extra to gain premium access to our support staff.
Case Tracking and Management
eIMMIGRATIONAIR allows you to assign attorneys and paralegals to each case. Information from these individuals can pre-populate forms. You can also assign a petition type to your case, which will transfer Forms, Document Checklist and Process Steps necessary to complete and file your petition. Finally, you can set the status of the case to any one of: Active, Archived and Closed.
Powerful Case Query
eIMMIGRATIONAIR is equipped with one of the most powerful and easy to use Search engines. You can find cases based on their time of access, main contact, assignee, case number, receipt/notice number.
eIMMIGRATIONAIR offers a powerful Process Management engine for moving a case from inception to completion without missing a beat. This component notifies when work is delayed and alerts you of future steps you need to take.
Documents & Attachments
Collect and store all case-related documents that your clients and possible employer send you in eIMMIGRATIONAIR. Access them any time from anywhere.
You can set reminders to your case to notify you of important dates, events and tasks. The Tickler component of eIMMIGRATIONAIR tracks, manages and sends out notifications as reminders become due.
Track expiration dates for all documents (I-94, Passport, Visa, etc.), process steps, reminders, and other important dates for your cases and clients.
Keep track of the minutes of conversation you had with your client, for example, using the Notes facility of eIMMIGRATIONAIR. Allow your client to view none, any, or all of your notes.
Our e-forms crawler checks all government sites every night looking for updated forms. Once updated forms are identified, our US-based team of forms designers get to work to produce accurate, intelligent forms in Cerenade format. Did you know that Cerenade’s electronic forms technology is far more superior than the third party options offered by our competitors?
Cerenade manages and updates its library of 300+ E-Forms as they are released by USCIS, DOJ, DOL, ETA, DOS, EOIR, DS and DHS.
With eIMMIGRATIONAIR, you are always a click away from real-time instructions to the e-forms.
You never know when you need a blank form. And for that, you should not need to go through the entire process of setting up a case. “Blank Forms” component of eIMMIGRATIONAIR gives you free access to its library of the latest e-forms to Print or Fill & Print any form you like with the click of a mouse.
Auto-Population of Forms
Forms are auto-populated with information from those you have assigned to the case. Assignees include attorneys, employer, petitioner, beneficiary, alien, and others.
Email & Print Forms in Bulk
Whether you want to email or print one form or a whole caseload of forms, the functionality is always a single-click away. To email, simply select all the forms you like to email to your client, enter the email address and hit “Send”. eIMMIGRATIONAIR delivers a PDF copy of the selected forms to your client.
Contact Resource Management
The CRM component of eIMMIGRATIONAIR is the most comprehensive in its league. Adding years of biographic information about your client is not a problem.
Keeping track of pieces of information such as “Religious Preference”, “Color of Hair” or “Badge Number” is not a problem with eIMMIGRATIONAIR. Simply add a custom field for each piece of information you like to track and you are done.
Comments & Attachments
This is yet another area to store client-specific documents and notes. Information such as Birth Certificate, I-94 copy, copies of passport, etc.
So that you do not lose track of your cases, eIMMIGRATIONAIR allows you to collect all cases you have ever created for a given client and his/her relatives under one roof. By accessing the profile for one client, you can gain access to the history of services your law firm has provided this client.
Capture client profile, and attachments via an easy, wizard-based questionnaire, which is available in 11 languages including Spanish, Chinese, French, Korean, Farsi, Japanese, Russian, English, Arabic, Portuguese, and Vietnamese. Once submitted, a questionnaire is converted into a contact record that can then populate forms.
Attorney & Paralegal Permission
Control caseworker access to eIMMIGRATIONAIR by limiting WHAT, WHEN and HOW LONG.
WHAT:: which components of the system can the caseworker access?
WHEN:: on what days of the week is the caseworker allowed to access the system?
HOW LONG:: for how many days or for how many hours can the caseworker access the system?
Control client access to eIMMIGRATIONAIR by limiting WHAT, and HOW LONG.
WHAT:: which components of the case or contact profile can client access?
HOW LONG:: for how many days can client access the system?
The administrator of eIMMIGRATIONAIR has access to the Admin Console. Admin Console is used to manage and customize many parts of the system. Administrator has the option to manage and modify petition types and forms that go with each petition type, law firm address, add, remove and disable attorney and paralegals, change the name of the law firm, design letter merge templates and modify selections listed in many drop lists throughout the system.
The administrator can pre-set the default permission settings for clients. Default permission settings take effect as soon as a client is added to the system. Default permission settings can be overwritten once the client profile is created in the system.
Tickler & Reminder
Receive advance notices of up to 180 days on any document expiration date or any reminders you have left yourself. 180 days is the default setting, which can be customized to any number.
With over 20 predefined and custom CASE reports, eIMMIGRATIONAIR offers a report for every need. Every report is unique in its choice of fields and data filtering ability. Each report can be exported to Excel for sharing and/or further editing.
eIMMIGRATIONAIR offers over 8 CONTACT reports that can be configured to generate many different types of custom reports. Each report can be exported to Excel for sharing and/or further editing.
Overall, eIMMIGRATIONAIR offers over 30 unique custom reports. Each report can be configured to generate many different types of custom reports. Each report can be exported to Excel for further modifications or for sharing with others.
Client Billing has never been easier. Simply keep track of your charges by adding a charge selected from a customized list of “Billable Items” and you are set. Billable items can be grouped as Legal Fees, Filling Fees, Misc. Fees, etc.
At any point in time you can generate invoices against the one or more charges you have added to a case. You can even select who the payee should be for a given invoice. Simply select charges that should go into an invoice, select the payee and save. An invoice is created. Invoices can be viewed, printed and emailed. When emailed, the invoice is attached to the email as a PDF file.
Set up payment plans to track any overdue balances vs. upcoming balances. Also, choose to automatically email clients their invoice(s) before their payment is due.
When it comes to payment processing. No solution does it better than eIMMIGRATIONAIR. You are basically free to apply the payment any which way you like: apply it across many invoices or apply it to one or more line items of a single invoice.
Your eIMMIGRATIONAIR administrator can customize the list of billable items to fit your needs. Each item in the list can have a code (used for accounting purposes), unit cost, description, and category (legal fee, filing fee, etc.)
Easy and Straightforward
E-Filing is easy. You simply schedule a form to be e-filed, open the e-filing center and begin e-filing forms one by one. While e-filing you have access to the actual completed form.
No Hidden Processing
There are no data dumping or hidden processes running in the background. On each page of the e-filing site, you transfer data from your form to the e-filing site with the click of a button. If you don’t like what you see, you can always change it right then and there.
Currently, NI Visa Application, PERM, Green Card Replacement, and ICERT applications are supported by the e-filing module.
You are able to access the E-Filing module on any Windows based operating system.
USCIS and Visa Bulletin Times Tracker
Using Processing Times tables of USCIS, Visa Bulletin time tables of US Department of State, and information from the Receipts and Notices of a case, Cerenade Times Tracker can precisely determine whether a petition submitted to any of the USCIS Service Centers or a Visa petition has become current. Once a match is found, an email notification is generated and sent to the law firm.
A comprehensive reporting mechanism provides a unique cross reference of Receipts and Notices, Case and CRM components of eIMMIGRATIONAIR.
System administrator, anyone with the admin account, can access the Admin Portal to configure and manage many different aspects of eIMMIGRATIONAIR.
Manage Law Firm Users
Administrator of eIMMIGRATIONAIR can add attorney and paralegal profiles, apply access restriction, assign username/password, and remove individuals from the system.
Configure Law Firm Locations
Each law firm can set up one or more office locations. Information from these offices are later used to pre-populate e-forms. The administrator can setup and manage these office locations.
Configure and Maintain Processes
A process is comprised of Forms, Questionnaire, Document List, Letter Merge and Process Steps. Systems are installed pre-configured with several processes in support of unique petitions. Most often, law firms make changes to these processes or create new ones in order to configure the system to their needs.
Configure Custom Fields
Despite our every effort to think of all possible data capture scenario, there are still instances where you need to capture a piece of information, for which you cannot find a field. Custom Fields component of eIMMIGRATIONAIR gives you the freedom to add fields with custom labels that match your specific needs. Custom Fields can be managed and edited via the admin console.
Configure Dropdown Lists
Throughout the Contact Management component of eIMMIGRATIONAIR you will notice dropdown lists with possible choices we have deemed appropriate for that instance. As it often the case, your needs require a greater flexibility in customizing choices offered by these dropdown lists. Administrator of eIMMIGRATIONAIR can easily configure or customize these dropdown lists via the admin console.
$55 Per user Per Month
- 1 Optional Module
- 1 GB Storage Space/User
- No Per Case Fees
$70 Per user Per Month
- 4 Optional Modules
- 2 GB Storage Space/User
- No Per Case Fees
$85 Per user Per Month
- All Optional Modules
- 4 GB Storage Space/User
- No Per Case Fees
Included in all plans:
- Contact Management
- Case Management
- Admin Portal
- Caseworker Portal
- Client Portal
- Forms Management
- Letter Merge
- Blank Forms
- Standard Reports
- Custom Reports
- Cloud Storage
- QuickBooks Billing
- Credit Card Processing
- USCIS/Visa Bulletin TimesTracker
- Time Keeper
- Mail! Anywhere
- Case Initiation Request
- One-time setup fee of $400
- One hour of private training via web conference
Who uses eIMMIGRATIONAIR
- Legal practices
- Nonprofit organizations (We offer discounts NPO’s)
- Global Corporations
Within a reasonable time following receipt of your data files, we will let you know if we can import your files, and how much it will cost you. After the conversion, you have five business days to check your converted data in eIMMIGRATIONAIR. If we did not import your data per above chart then we will remove your data from eIMMIGRATIONAIR and you pay nothing. This guarantee does not cover situations where the data files you send us contain the wrong or incorrect data, they do not contain enough data, you sent us the wrong files, or you change your mind.
For Non-Profit Organizations
Cerenade recognizes that nonprofits must accomplish more with less. That’s why Cerenade is pleased to offer its eIMMIGRATION solution at a discounted price to all organizations that qualify as nonprofit under §501(c)(3) of IRS.
Religious, Educational, Charitable, Scientific, Literary, Testing for Public Safety, to Foster National or International Amateur Sports Competition, or Prevention of Cruelty to Children or Animals Organizations. Qualifying organizations must demonstrate their nonprofit status with documentation prior to placing an order.
Please contact Cerenade Sales for more information at 1-800-617-4202 or (310-645-0598)
"We are a small non-profit that really needed a robust case-management system for our legal staff that is cost-effective. eIMMIGRATIONAIR has really helped our staff manage their cases more effectively and work more efficiently. Because of that, we can serve more clients."
- Robert Painter, Executive Director American Gateways. Austin, TX
"I launched Mooers Immigration in 2003, and with each passing day I am reminded how fortunate I was in choosing eIMMIGRATIONAIR. eIMMIGRATIONAIR has been a trusted partner from Day 1. Self-contained and web-based, it gives me the chance to work anywhere at any time."
- Donald Mooers, Attorney, Mooers Immigration Law, Bethesda, MD, Bethesda, MD
"Our firm has used eIMMIGRATIONAIR since 2001 and we continue to be pleased with Cerenade and their staff. Cerenade has gained our trust by continuously working with us in improving eIMMIGRATIONAIR and providing great customer service."
- James B. Rudolph, Attorney (partner) at Rudolph, Baker & Associates, San Diego, CA
"eIMMIGRATIONAIR has been a wonderful and powerful tool in our office. We appreciate all the features that you find in a large software company with all the personal touches of a small software company. This program has made us more efficient and has given our attorneys the ability to update client files while sitting in court or at the USCIS office. What we love most about this program is that from day one Cerenade has been responsive and professional in all our dealings and in meeting our firm’s needs."
- George Rodriguez, Attorney, Partner at Saenz-Rodriguez & Associates, Dallas, TX
"As a busy immigration law firm, we are very satisfied with eIMMIGRATIONAIR ability to quickly provide us with a complete database of current and former clients including their case notes. We use the system nearly daily and it is always up and running. Never down time and no problems with updated forms. Like its customer service, the system is friendly to its users and makes researching a client's case simple. The best part of using eIMMIGRATIONAIR is the money that we save. We switched from LawLogix and have saved thousands of dollars that we've used directly for our staff."
- Gloria Contreras, Owner and Managing Attorney, Contreras Edin & Associates, St. Paul, MN
"eIMMIGRATIONAIR is such an important part of what we do. Its robust, web based solution, provides IMMIGRATION ATTORNEYS LLP's clients, attorneys and staff with the tools to be more efficient and better informed, no matter where they are located. eIMMIGRATIONAIR continues to be the best solution to aggressively handle the volume and diversity of our clients and matters. Additionally, Cerenade's commitment to ensuring that eIMMIGRATIONAIR is regularly enhanced and improved makes Cerenade an integral part of IALLP's plans for continued success."
- Ira Azulay, Managing Partner, Immigration Attorneys, LLP., Chicago, IL
"Like all non-profit organizations, we continue to be asked to ‘do more with less,’ since adopting eIMMIGRATIONAIR as our case management system, Cerenade has helped us just do that with FREE support, FREE weekly webinars and excellent customer service."
- Angela Fernandez, Esq, Executive Director, Northern Manhattan Coalition for Immigration Rights, NY, NY
"Cerenade’s eIMMIGRATIONAIR case management solution has revolutionized the way our firm does business. Now we can take our data on the go and can access it from anywhere at any time, whether it be at work, home, or on the road. The constant connectivity allows us to move through cases quickly and efficiently."
- Kathleen Krieger, Director of Information Technology, Hodgson Russ, LLP., Buffalo, NY
"Using eIMMIGRATIONAIR is very easy. My staff doesn’t have to worry about what forms are needed for each visa category and the forms can be emailed to clients directly from the program. Updates are automatic and timely. Customer support is very timely and efficient. They get back to us within hours of emailing them regarding any questions or problems, with solutions! I have been a client since 2003. The program is extremely reasonable and is a far better value than any other program we have tried in the past."
- Mahsa Khanbabai, Law Office of Mahsa Khanbabai, Springfield, MA
"Using eIMMIGRATIONAIR, we are handling more cases than ever, providing better than ever status and reporting service to our corporate clients, increasing our profitability while eliminating usual headaches associated with installation, hosting, occasional failures of client-side calendaring, security, management, and maintenance of a mission-critical application such as eIMMIGRATIONAIR. Cerenade does it all."
- Meredith Kussin, Managing Partner, MUKAI & KUSSIN LLP, Los Angeles, CA
"eIMMIGRATIONAIR has completely revolutionized our firm. We currently have 7 offices across the U.S. We use eIMMIGRATIONAIR for notes, billing, reminder, populating forms, etc. We LOVE using eIMMIGRATIONAIR. Additionally, the support team is amazing! I highly recommend investing in eIMMIGRATIONAIR."
- Melissa Granados, Chief Operating Officer, Los Angeles Immigration Attorneys, Los Angeles, CA
"Until I switched to eIMMIGRATIONAIR several years ago, I did not know the advantages of having a web based case management software. eIMMIGRATIONAIR is easy to work with. I can check out my calendar, send email to clients, easily fill in forms, and stay ahead of my schedule while having access to eIMMIGRATIONAIR anytime, anywhere, during day or night of the year. I use my cell phone to get connected while in court, driving or at a restaurant. I highly recommend eIMMIGRATIONAIR."
- Michael M. Shabani, Attorney & Counselor at Law, Birmingham, AL
"I have used this program for over 10 years. They always keep it up to date and on the few occasions that I have had to call tech support, they have been fast, courteous, and responsive to the problems. I would recommend this product and plan on using it for years to come."
- Steven R. Lawrence Jr., Attorney at Law, Salt Lake City, UT
"For the past 10 years, we have been using Cerenade's immigration products. Cerenade products have been easy to use, reliable and extremely cost efficient. Cerenade's Support team has been extremely supportive and efficient. I highly recommend the immigration forms suite."
- Vaman B. Kidambi, Kidambi & Associates, P.C., Bridgeport, CT
"We have used eIMMIGRATIONAIR for the last several years to assist in our busy, 70-person nonprofit immigration practice. It allows us to be efficient in data entry and forms filling and functions better than other programs we had used in the past. Creating custom reports is fairly easy and the case tracking module is helpful. The customer service is great and very responsive."
- Alisa Daubenspeck, Managing Director, CARECEN (Central American Resource Center), Los Angeles, CA
With our private demos, we demonstrate how our system can be highly effective to assist running your law firm. See the power eIMMIGRATIONAIR has to offer. Once finished with the demo, explore our testing site without any commitment.