Integrated Electronic Forms Management Solutions and Turn-key Case Management Systems
Integrated Electronic Forms Management Solutions and Turn-key Case Management Systems
How business takes form
Software for All Your Practice Management Needs
eIMMIGRATIONAIR is more than just a Case Management software. eIMMIGRATIONAIR offers Case Management as well as Contact Management, Process Management, Configuration Management, Reports Management, Questionnaire tracking, USCIS and Priority Times Tracking, E-Filing, E-Billing and many other modules to help you run your practice more efficiently and effectively.
Take your Cases with you
You never know when that call comes in and you need access to your immigration cases. How many H-1B cases do you have? Who knows? But eIMMIGRATIONAIR is the ONLY Practice Management solution that helps you find, arrange and keep your cases up-to-date via your iPad and any other mobile or desktop device.
For a printer-friendly copy of eIMMIGRATIONAIR's advantages, and for a comparison of plan features, click here.
No Installation & Zero Maintenance
eIMMIGRATIONAIR is fully managed by Cerenade and hosted by our hosting partner, Lightcrest (www.lightcrest.com). We take care of all the hardware, software, backup and maintenance work on the server side to simplify your work so that you have more time to spend in your business.
High Availability & Reliability
At Cerenade, we understand the importance of high availability and security to your business. To ensure the highest possible availability, we use world-class hosting services and infrastructures of Lightcrest to run EIMMGIRATION AIR. We use RAID to protect your data from hard disk failure, and we enforce rigorous backup and disaster recovery plan.
Runs Completely in the Cloud
All you need is a web browser to use eIMMIGRATIONAIR. This solution is a fully cross-browser and cross-platform compatible. You can access eIMMIGRATIONAIR with any modern browser, whether it be Chrome, Firefox, Internet Explorer, or Safari.
eIMMIGRATIONAIR relies on Cerenade's WYSIWYG HTML Forms technology to deliver forms to the end-users. This unique technology provides eIMMIGRATIONAIR many advantages over its competitors. The advantages are:
Unlike the competition, working with forms does not have to be a painful series of questions and answers. Instead, with eIMMIGRATIONAIR you view and interact with forms that look exactly like their paper counterpart on any device, including iPad. All you need is a Browser. Any Browser! While you will have to update the third-party form reader used by our competitors every time a new version is released, with eIMMIGRATIONAIR there is no need to download or install anything. All you need is a Browser. Any Browser! Our competitors' solutions require an "app" in order to access their software on an iPad, which translates to unfamiliar interface, and therefore new learning curve. With eIMMIGRATIONAIR, all you need is a Browser. Any Browser!
Level I security is provided via Secured Socket Layer (SSL). SSL provides a secure environment for managing and accessing cases and forms across the internet through a TRUSTED site. All data, traveling between your computer and our servers is encrypted.
SAS 70 Compliant Web Hosting
All operations are hosted by our hosting company, Lightcrest (www.lightcrest.com). Security for data centers at Lightcrest include:
Card Reader access required to enter facility Biometric scanner access required to enter data center floor Proximity readers track all movements between areas Security Cameras Bullet-proofing behind all windowed areas Redundant Power Supply Redundant Data Hosting Redundant Routing and Switching environment
Training is Free
Our weekly webinars are offered free of charge. Attend as many times as you wish. Simply send us an email and let us know that you want to attend our free webinar.
The More You Learn, The More You Love eIMMIGRATIONAIR
We strongly believe that no one should pay to learn a software. This is why we have made eIMMIGRATIONAIR easy to understand, and free to learn. We invite our clients to attend as many of our weekly training webinars as they wish. Have your new hired staff attend one of our weekly webinars so they can learn the basics. The more you learn, the more you love eIMMIGRATIONAIR.
If you cannot fit our weekly training time slot into your schedule then you have 35 other means of learning EIMMIRATION AIR. We offer 35 video clips from one to 15 minutes. Each video covers one topic of eIMMIGRATIONAIR. It's all FREE to you.
Believe it or not, most of the questions you ask are not new to us. We have put together a collection of Frequently Asked Questions and the answers to them. These FAQ Articles are hosted on our web site, and they are accessible 24x7. If you do not find your answer there, try the video library, simply call or send us an email.
Cerenade's support engineers are extensively trained and are dedicated to providing you with a high-level technical support that is unmatched by any of our competitors. Our professional and knowledgeable support staff are not stationed out of state or out of the country; They are right here in our headquarters in Inglewood, California with full access to our development team. They speak fluent English and Spanish. In order to maximize satisfaction and minimize frustration, the goal of our support team is to resolve your questions and/or issues at first point of contact. Our 99% customer satisfaction rating is testament to our intensive focus on our customers.
Phone Support: 8am-5pm (PST) Monday-Friday, except for holidays
email Support: 24x7
Support is Free
There is no need for different layers of support. You find a bug, we want to be the first to know about it. You have an issue, we would like to address it. You do not need to pay extra to gain premium access to our support staff.
eIMMIGRATIONAIR allows you to assign attorneys and paralegals to each case. Information from these individuals can pre-populate forms. You can also assign a petition type to your case, which will transfer Forms, Document Checklist and Process Steps necessary to complete and file your petition. Finally, you can set the status of the case to any one of: Active, Archived and Closed.
Powerful Case Query
eIMMIGRATIONAIR is equipped with one of the most powerful and easy to use Search engines. You can find cases based on their time of access, main contact, assignee, case number, receipt/notice number.
eIMMIGRATIONAIR offers a powerful Process Management engine for moving a case from inception to completion without missing a beat. This component notifies when work is delayed and alerts you of future steps you need to take.
Documents & Attachments
Collect and store all case-related documents that your clients and possible employer send you in eIMMIGRATIONAIR. Access them any time from anywhere.
You can add Reminders to your case to notify you of important dates, events and tasks. The Tickler component of eIMMIGRATIONAIR tracks, manages and sends out notifications as reminders become due.
Receipt Tracking of eIMMIGRATIONAIR manages and tracks information on receipts and notices you have entered into the system. Times Tracker, an extension to this component, notifies you when your USCIS or Visa petitions become current.
Using the Notes facility of eIMMIGRATIONAIR you can keep track of things such as the minutes of conversation you had with your client.
Our e-forms crawler checks all government sites every night looking for updated forms. Once updated forms are identified, our US-based team of forms designers get to work to produce accurate, intelligent forms in Cerenade format. Did you know that Cerenade's electronic forms technology is far more superior to the third party options offered by our competitors?
Cerenade manages and updates its library of 260+ e-forms as they are released by USCIS, DOJ, DOL, ETA, DOS, EOIR, DS and DHS.
With eIMMIGRATIONAIR, you are always a click away from real-time instructions to the e-forms.
You never know when you'll need a blank form. And for that, you should not need to go through the entire process of setting up a case. The "Blank Forms" component of eIMMIGRATIONAIR gives you easy access to its library of the up to date e-forms, so you can Print or Fill & Print any form you like with the click of a mouse.
Auto-Population of Forms
Forms are auto-populated with the details of entities that you have assigned to the case. Case Entities include attorneys, employer, petitioner, beneficiary, alien, and others.
The CRM component of eIMMIGRATIONAIR is the most comprehensive in its league. Adding years of biographic information about your client is not a problem.
Keeping track of pieces of information such as "Religious Preference", "Color of Hair" or "Badge Number" is not a problem with eIMMIGRATIONAIR. Simply add a custom field for each piece of information you like to track and you are done.
Comments & Attachments
This is yet another area to store client-specific documents and notes. Information such as Birth Certificate, I-94 copy, copies of passport, etc.
So that you do not lose track of your cases, eIMMIGRATIONAIR allows you to collect all cases you have ever created for a given client and his/her relatives under one roof. By accessing the profile for one client, you can gain access to the history of services your law firm has provided for this client.
Capture client profile, and attachments via an easy, wizard-based questionnaire, which is available in 8 languages including Spanish, Chinese, French, Korean, Farsi, Japanese, Russian and English. Once submitted, a questionnaire is converted into a contact record that can then populate forms.
Attorney & Paralegal Permission
Control caseworker access to eIMMIGRATIONAIR by limiting WHAT, WHEN and HOW LONG.
WHAT: which components of the system can the caseworker access?
WHEN: on what days of the week is the caseworker allowed to access the system?
HOW LONG: for how many days or for how many hours can the caseworker access the system?
Control client access to eIMMIGRATIONAIR by limiting WHAT, and HOW LONG.
WHAT: which components of the case or contact profile can client access?
HOW LONG: for how many days can client access the system?
The administrator of eIMMIGRATIONAIR has access to the Admin Console. Admin Console is used to manage and customize many parts of the system. Administrator has the option to manage and modify petition types and forms that go with each petition type, law firm address, add, remove and disable attorney and paralegals, change the name of the law firm, design letter merge templates and modify selections listed in many drop lists throughout the system.
The administrator can pre-set the default permission settings for clients. Default permission settings take effect as soon as a client is added to the system. Default permission settings can be overwritten once the client profile is created in the system.
Tickler & Reminder
Receive advance notices of up to 180 days on any document expiration date or any reminders you have left yourself. 180 days is the default setting, which can be customized to any number.
With over 20 predefined and custom CASE reports, eIMMIGRATIONAIR offers a report for every need. Every report is unique in its choice of fields and data filtering ability. Each report can be exported to Excel for sharing and/or further editing.
eIMMIGRATIONAIR offers over 8 CONTACT reports that can be configured to generate many different types of custom reports. Each report can be exported to Excel for sharing and/or further editing.
Over all, eIMMIGRATIONAIR offers over 30 unique custom reports. Each report can be configured to generate many different types of custom reports. Each report can be exported to Excel for further modifications or for sharing with others.
Client Billing has never been easier. Simply keep track of your charges by adding a charge selected from a customized list of "Billable Items" and you are set. Billable items can be grouped as Legal Fees, Filling Fees, Misc. Fees, etc.
At any point in time you can generate invoices against the one or more charges you have added to a case. You can even select who the payee should be for a given invoice.
Simply select charges that should go into an invoice, select the payee and save. An invoice is created. Invoices can be viewed, printed and emailed. When emailed, the invoice is attached to the email as a PDF file.
When it comes to payment processing. No solution does it better than eIMMIGRATIONAIR. You are basically free to apply the payment any which way you like: apply it across many invoices or apply it to one or more line items of a single invoice.
Your eIMMIGRATIONAIR administrator can customize the list of billable items to fit your needs. Each item in the list can have a code (used for accounting purposes), unit cost, description, and category (legal fee, filing fee, etc.)
Easy and Straightforward
E-Filing is easy. You simply schedule a form to be e-filed, open the e-filing center and begin e-filing forms one by one. While e-filing you have access to the actual completed form.
No Hidden Processing
There are no data dumping or hidden processes running in the background. On each page of the e-filing site, you transfer data from your form to the e-filing site with the click of a button. If you don't like what you see, you can always change it right then and there.
Currently, NI Visa Application, PERM, Green Card Replacement, and ICERT applications are supported by the e-filing module.
At this point, e-filing is supported on Windows XP or better, running Internet Explorer 6 or better.
Using Processing Times tables of USCIS, Visa Bulletin time tables of US Department of State, and information from the Receipts and Notices of a case, Cerenade Times Tracker can precisely determine whether a petition submitted to any of the USCIS Service Centers or a Visa petition has become current. Once a match is found, an email notification is generated and sent to the law firm.
A comprehensive reporting mechanism provides a unique cross reference of Receipts and Notices, Case and CRM components of eIMMIGRATIONAIR.
System administrator, anyone with the admin account, can access the Admin Console to configure and manage many different aspects of eIMMIGRATIONAIR.
Manage Law Firm Users
Administrator of eIMMIGRATIONAIR can add attorney and paralegal profiles, apply access restriction, assign username/password, and remove individuals from the system.
Configure Law Firm Locations
Each law firm must set up one or more office locations. Information from these offices are later used to pre-populate e-forms. The administrator can setup and manage these office locations.
Configure and Maintain Processes
A process is an entity that consists of Forms, Questionnaire, Document List, Letter Merge and Process Steps. Systems are installed pre-configured with several processes in support of unique petitions. Most often, law firms make changes to these processes or create new ones in order to configure the system to their needs.
Configure Custom Fields
Despite our every effort to think of all possible data capture scenario, there are still instances where you need to capture a piece of information, for which you cannot find a field. Custom Fields component of eIMMIGRATIONAIR gives you the freedom to add fields with custom labels that match your specific needs. Custom Fields can be managed and edited via the admin console.
Configure Dropdown Lists
Throughout the Contact Management component of eIMMIGRATIONAIR you will notice dropdown lists with possible choices we have deemed appropriate for that instance. As it often the case, your needs require a greater flexibility in customizing choices offered by these dropdown lists. Administrator of eIMMIGRATIONAIR can easily configure or customize these dropdown lists via the admin console.
For a printer-friendly copy of eIMMIGRATIONAIR's advantages and and for a comparison of plan features, click here.
|# of Cases initiated per Month||eIMMIGRATIONAIR Per Month
(fixed @ $55 per month)
(Setup+Training Fee: $400)
|Competition #1 Per Case + Per Month
($10 per mo. + $30 per case)
(Setup+Training Fee: $1,395)
|Competition #2 Per Month
(fixed @ $100 per month)
(Setup+Training Fee: $699)
Looking at the figures in the above chart, it is fairly easy to see that if your office accepts two or more cases per month, your firm can realize significant cost saving with eIMMIGRATIONAIR.
FACTOID: Extrapolating data from Cerenade clients' caseloads, eIMMIGRATIONAIR users pay an average of $8.56 per Case.
Q. How do I bill my client for the eIMMIGRATIONAIR cost?
A. Since Cerenade charges a flat monthly fee for subscription to eIMMIGRATIONAIR it is recommended that you roll eIMMIGRATIONAIR cost into your hourly rate (or your flat fee) . There’s no reason to treat eIMMIGRATIONAIR subscription any differently from any other regular, ongoing costs of doing business like phone charges or Internet service which are reflected in a firm’s overhead rather than billed separately.
Q. Should I pass on Case Management costs to my client?
A. For most, the issue of passing on Case Management costs is more about ethics and client relations than accounting. Compared to other Case Management solution, eIMMIGRATIONAIR costs so little that you don't necessarily have to pass its cost to your clients. Quite simply, if you were a client, would you want to see a "Case Management" charge on the bill you receive from your lawyer?
Our conversion fees are straightforward. We charge $300 per database transfer. Our job is guaranteed.
Conversion Comparison Chart
This chart explains in detail, conversion from which products are supported, and what is converted over. Click Here.
Cerenade recognizes that nonprofits must accomplish more with less. That's why Cerenade is pleased to offer its eIMMIGRATION solution at a discounted price to all organizations that qualify as nonprofit under §501(c)(3) of IRS.
Religious, Educational, Charitable, Scientific, Literary, Testing for Public Safety, to Foster National or International Amateur Sports Competition, or Prevention of Cruelty to Children or Animals Organizations.
Qualifying organizations must demonstrate their nonprofit status with documentation prior to placing an order.
Please contact Cerenade Sales for more information at 1-800-617-4202 or (310-645-0598)
At Cerenade we take training very seriously. We believe that the more you know the more successful we both are. This is why we have made eIMMIGRATIONAIR easy to understand, and free to learn. We invite you to request a FREE trial, and to attend as many of our weekly training webinars as you wish.
To request a FREE trial, and to attend one of our weekly webinars, please submit the information asked for below: